Driving a new car off the forecourt is only the start of the journey.

Dealerships are looking to maintain lasting, valuable customer relationships for miles and years to come. That’s why BMW and MINI appointed Ingelby to create a mobile app for aftersales servicing – the first of its kind in the UK.

Integrated with the company’s Autoline and DRIVE dealer management system and featuring a Dealer Dashboard for simplified on-boarding, the app gives customers direct 24/7 access to BMW’s service department. After registering their vehicle in the virtual online garage, customers can use their iOS, Android, Blackberry or Windows 8 device to book their car into a BMW centre of their choice for repairs, MOT or diagnostics, and specify transport options to keep them mobile.

Once a vehicle is checked in, the customer receives real-time status updates of the work in progress. If any additional work is identified during a Vehicle Health Check, an advisory is pushed to the customer along with a video of the findings. The customer can authorise the required work, and pay for the service through the app when the vehicle is ready.

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T: 01252 410 660

Offices in Farnham, Surrey and London.