Dealerships are looking to maintain lasting, valuable customer relationships for miles and years to come. That’s why BMW and MINI appointed Ingelby to create a mobile app for aftersales servicing – the first of its kind in the UK.
Integrated with the company’s Autoline and DRIVE dealer management system and featuring a Dealer Dashboard for simplified on-boarding, the app gives customers direct 24/7 access to BMW’s service department. After registering their vehicle in the virtual online garage, customers can use their iOS, Android, Blackberry or Windows 8 device to book their car into a BMW centre of their choice for repairs, MOT or diagnostics, and specify transport options to keep them mobile.
Once a vehicle is checked in, the customer receives real-time status updates of the work in progress. If any additional work is identified during a Vehicle Health Check, an advisory is pushed to the customer along with a video of the findings. The customer can authorise the required work, and pay for the service through the app when the vehicle is ready.
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